Terms of service

Terms of Service

Effective Date: 17/9/2025
Store/Company: Prikasa operated by Prikasa, 6, Pkt. 2, DDA, Sec. 11, Dwarka
Contact: contact us

Acceptance of Terms

  • By accessing or using Prikasa at Prikasaglobal.com you agree to be bound by these Terms of Service and our Privacy Policy.

  • If you do not agree, you must not use the Platform.

Eligibility

  • You must be at least 12 years old or the age of majority in your jurisdiction.

  • If you purchase on behalf of a business, you represent you have authority to bind that entity.

Account Registration

  • You may need an account to purchase. You agree to provide accurate information and keep it updated.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

  • We may suspend or terminate accounts for violations of these Terms.

Product Information

  • We strive for accurate product descriptions, images, weights, dimensions, purity (karatage), and hallmarking details. Minor variations may occur due to screen settings and craftsmanship.

  • Natural gemstones may vary in color, inclusions, and carat weight. Product packaging may differ from images.

  • If a product is not as described, your sole remedy is to return it in unused condition per our Return Policy.

Pricing and Taxes

  • Prices are listed in INR and are subject to change without notice.

  • Taxes, duties, and levies (including GST/VAT, customs, and import duties) are additional where applicable and shown at checkout where possible.

  • Obvious pricing errors may be corrected, and we may cancel orders reflecting such errors.

Orders and Acceptance

  • Your order is an offer to buy. We may accept or reject any order at our discretion.

  • Order acceptance occurs when we send a shipment confirmation. We may cancel due to stock issues, pricing errors, suspected fraud, or regulatory constraints.

  • We reserve the right to limit quantities per person, per household, or per order.

Payments

  • Accepted payment methods: UPI/Cards/Net Banking/Wallets/etc.

  • By submitting payment details, you authorize us or our payment processors to charge the total order amount.

  • EMI or deferred payment options are subject to the lender’s terms. COD, if offered, may have limits and verification requirements.

Shipping and Delivery

  • We ship to [Serviceable Regions/Countries] via [Carriers]. Estimated dispatch and delivery timelines are shown at checkout.

  • Risk of loss passes to you upon delivery to the shipping address provided or upon handover to the carrier where permitted by law.

  • Signature on delivery and KYC verification may be required for high-value shipments.

  • Undeliverable packages may be returned and refunded (less shipping/handling) or reshipped at your cost.

International Orders

  • International shipments may be subject to customs inspections, duties, and fees payable by you.

  • Delivery timelines can be affected by customs processing and local regulations.

Returns, Exchanges, and Refunds

  • Return window: 7 days from delivery for eligible items in new, unused condition with all tags, certificates, and packaging.

  • Non-returnable items include customized/personalized pieces, engraved items, resized rings beyond standard ranges, final sale items, and pierced jewellery (if opened) for hygiene reasons.

  • Initiate returns via Email. We may provide a prepaid label or schedule pickup for insured transit.

  • Refund method: original payment method within 7 business days after quality inspection.

  • Exchanges are subject to availability; price differences and shipping charges may apply.

Certificates, Hallmarking, and Appraisals

  • Where applicable, items are supplied with hallmarking and/or gemstone certificates as stated in the product description.

  • If certificate(s) are not returned, a replacement fee may be deducted from refunds.

Custom and Personalized Orders

  • For bespoke designs, engravings, and custom sizing:

    • Quotes are valid for 28 days; a non-refundable deposit of upto 50% may be required.

    • Lead times are estimates and may vary due to design complexity and material availability.

    • Approvals of CADs/renders/wax models are final; post-approval changes may incur additional charges and extend timelines.

    • Custom items are non-cancellable and non-returnable unless defective.

Repairs and Warranty

  • Limited warranty: 2 months from delivery against manufacturing defects under normal use.

  • Exclusions include normal wear and tear, loss, theft, accidents, improper use, unauthorized repairs, or damage to prongs/settings from impact.

  • We may offer paid repairs, resizing, polishing, and re-rhodium services; shipping and insurance are your responsibility unless otherwise stated.

Risk of Loss and Title

  • Title transfers to you upon full payment and delivery to your address. Risk of loss transfers upon delivery or carrier handover as permitted by law.

Promotions, Coupons, and Gift Cards

  • Promotions and coupon codes are subject to specific terms, may not be combined, and are valid for a limited time.

  • Gift cards/store credits are redeemable only on the Platform, non-refundable, and may have expiry dates where permitted by law.

User Content and Reviews

  • If you post reviews, photos, or feedback:

    • You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and operational purposes.

    • You warrant you own the content and it does not infringe others’ rights or contain defamatory, obscene, or unlawful material.

    • We may moderate, edit, or remove content at our discretion.

Acceptable Use

  • You agree not to misuse the Platform, including:

    • Interfering with security, scraping, reverse engineering, or launching automated queries beyond normal use.

    • Engaging in fraud, payment abuse, chargeback abuse, or deceptive practices.

    • Infringing intellectual property or privacy rights.

Intellectual Property

  • All content on the Platform, including designs, images, logos, product photographs, text, and software, is owned by or licensed to Prikasa and protected by intellectual property laws.

  • You may not copy, distribute, modify, or create derivative works without prior written consent.

Third-Party Services

  • The Platform may integrate third-party payment gateways, couriers, analytics, or social media features. Their use is governed by their respective terms and privacy policies.

  • We are not responsible for third-party services and do not endorse them.

Privacy

  • Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and share your information.

  • Please review the Privacy Policy before using the Platform.

Communications and Opt-In

  • By creating an account or placing an order, you may receive transactional emails/SMS/notifications.

  • With your consent, you may receive marketing communications. You can opt out at any time via unsubscribe links or by contacting us.

Disclaimer of Warranties

  • The Platform and products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

  • We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, except as expressly provided for specific products.

Limitation of Liability

  • To the maximum extent permitted by law, Prikasa and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.

  • Our total liability for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the amount you paid for the product giving rise to the claim in the preceding months.

Indemnification

  • You agree to indemnify, defend, and hold harmless Prikasa from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, misuse of the Platform, or violation of law or third-party rights.

Governing Law and Dispute Resolution

  • These Terms are governed by the laws of [Jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi.

  • Before filing a claim, the parties will attempt to resolve disputes through good-faith negotiations for at least days.

Compliance and KYC

  • We may require identity verification for high-value orders per applicable laws and to prevent fraud.

  • You agree to comply with all applicable import/export, customs, and sanctions regulations.

Events Beyond Our Control

  • We are not responsible for delays or failures due to events beyond our reasonable control, including acts of God, labor disputes, pandemics, carrier delays, regulatory actions, or supply disruptions.

Changes to the Terms

  • We may update these Terms from time to time. Changes take effect upon posting on the Platform with the updated Effective Date.

  • Your continued use after changes constitutes acceptance.

Assignment

  • We may assign or transfer our rights and obligations under these Terms. You may not assign your rights without our prior written consent.

Severability and Waiver

  • If any provision is held invalid, the remaining provisions remain in full force and effect.

  • Our failure to enforce any provision is not a waiver of our right to do so later.

Entire Agreement

  • These Terms, together with the Privacy Policy and any order confirmations or supplementary policies referenced herein, constitute the entire agreement between you and Prikasa regarding the Platform and products.

Contact Us

  • Questions about these Terms, returns, or your order can be directed to:

    • Prikasa

    • Pkt. 2, DDA, Sec. 11, Dwarka 

    • prikasa.global@gmail.com

    • 8800780900

    • 10am-6pm